E
Application Support Specialist
RM 3,000 - RM 4,200 / month
Checking job availability...
Original
Simplified
Position : Application Support Specialist
Salary : RM 3,000 - RM 4,200
Location : Desa Aman Puri, Kepong
Working Hours : Monday - Friday (8.30am – 5.30pm)
Responsibility
- Required to assist with onsite installation of systems especially to new clients.
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system
Requirement
- Candidate with at least diploma in IT related field.
- Fresh graduates are welcomed!
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Possess experience in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.
- Able to work on standby (oncall) roster duty to support overseas users remotely
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- SQL: 1 year (Preferred)
Language:
- Mandarin (Preferred)