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Application Support Specialist

RM 3,000 - RM 4,200 / month

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Position : Application Support Specialist

Salary : RM 3,000 - RM 4,200

Location : Desa Aman Puri, Kepong

Working Hours : Monday - Friday (8.30am – 5.30pm)

Responsibility

  • Required to assist with onsite installation of systems especially to new clients.
  • Perform onsite training to clients and presentation to new and existing clients on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, follow-up and resolve customer’s outstanding issues based on ticketing system

Requirement

  • Candidate with at least diploma in IT related field.
  • Fresh graduates are welcomed!
  • At least 1 year of working experiences in the related field.
  • Good command in written and spoken English.
  • Possess experience in SQL command and networking.
  • Ability in multitasking, fast learner and set priorities of work within deadlines.
  • Product training will be provided.
  • Able to work on standby (oncall) roster duty to support overseas users remotely

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • SQL: 1 year (Preferred)

Language:

  • Mandarin (Preferred)