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Corporate Customer Service Representative

Salary undisclosed

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Job Responsibilities :

  • Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams
  • Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies
  • Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly
  • Work with internal departments to ensure issues are escalated and resolved when necessary
  • Accurately enter customer information, order details, and insurance data into healthcare management systems
  • Maintain clear communication with patients to ensure they are well-informed about available services
  • Stay informed about changes in healthcare policies, insurance protocols, and billing practices

Job Requirements :

  • Minimum Diploma qualification, preferably in customer service management or relevant subject
  • Have interest in service and hospitality
  • Have a can do and willing to learn attitude
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and conflict resolution abilities
  • Ability to handle sensitive patient information with confidentiality and professionalism.
  • High attention to detail and accuracy, especially in data entry
  • Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam and new HQ Bukit Raja 2.
  • Fresh Graduate - are encouraged to apply

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?
  • How long your notice period?
  • Are you able to working at Big Pharmacy Bukit Jelutong and new HQ (mid of 2025) at Bukit Raja 2?

Work Location: In person