Corporate Customer Service Representative
Salary undisclosed
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Job Responsibilities :
- Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams
- Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies
- Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly
- Work with internal departments to ensure issues are escalated and resolved when necessary
- Accurately enter customer information, order details, and insurance data into healthcare management systems
- Maintain clear communication with patients to ensure they are well-informed about available services
- Stay informed about changes in healthcare policies, insurance protocols, and billing practices
Job Requirements :
- Minimum Diploma qualification, preferably in customer service management or relevant subject
- Have interest in service and hospitality
- Have a can do and willing to learn attitude
- Excellent communication skills, both written and verbal
- Strong problem-solving and conflict resolution abilities
- Ability to handle sensitive patient information with confidentiality and professionalism.
- High attention to detail and accuracy, especially in data entry
- Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam and new HQ Bukit Raja 2.
- Fresh Graduate - are encouraged to apply
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
- How long your notice period?
- Are you able to working at Big Pharmacy Bukit Jelutong and new HQ (mid of 2025) at Bukit Raja 2?
Work Location: In person