IT Technical Support Officer

RM 2,500 - RM 3,500 / month

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Responsibilities:

Provide client support and technical issue resolution on products and services;
Diagnosing, troubleshooting hardware and software issues and repairing devices;
Identify and correct or advise on operational issues in clients’ computer systems;
Provide pre-sales support in the area of server, storage, networking, video conferencing, cloud solutions, etc;
Understanding customer’s requirements and provide proposals accordingly;
Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
Achieve division target;
Required to perform onsite service at clients’ locations as and when required;
Obtain technical certifications that are assigned by Head of Department or Management;
Arrange, follow up warranty procedures and process for customer on case assigned.
Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
Required language(s): English, Bahasa Malaysia.
Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
CCNA certificate will be added advantage.
At least 1 year(s) of working experience in the related field is required for this position.
Able to work extra hours, independently, full responsibility and with minimum supervision.
Possess a valid driving license.
Applicants must be willing to work in 3 Two Square, PJ.

Benefits:

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Schedule:

Supplemental Pay:

Experience: