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Receptionist

  • Full Time, onsite
  • Kensington Green Specialist Centre Sdn Bhd
  • Johor Bahru, Malaysia
Salary undisclosed

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We are seeking a friendly receptionist to join our team. The ideal candidate will be responsible for providing exceptional service to customers. This role requires good communication skills and a strong customer-focused mindset.

Key Responsibilities:

  • Customer Inquiry Handling: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services.
  • Data Management and Reporting: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses.
  • Client Engagement and Relationship Building: Foster positive client relationships by coordinating appointment-related activities, ensuring seamless scheduling processes, and enhancing overall client experience.
  • Service Excellence Initiatives: Actively participate in service excellence initiatives, contributing insights and feedback to drive continuous improvement in patient experience and satisfaction.
  • Grievance Management: Assist in managing and resolving customer grievances in accordance with company guidelines.

Job Type: Full-time

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift