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Jobs or company...

EXECUTIVE / ENGINEER - QUALITY ASSURANCE, COMPLAINT MANAGEMENT

Salary undisclosed
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Company Overview


Leading Growth Through Innovation

As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.


Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.

Job Description

OVERVIEW

  • Assist QA-Manager to handle customer complaints and shipment failures in a timely manner and to maintain complaint files (external and internal) as per quality standard, customers and regulatory requirements.

DUTIES AND RESPONSIBILITIES

  • Facilitate and monitor customer complaints investigation in accordance with complaint handling procedure.
    • Ensure customer complaint / feedback received is logged and investigation being conducted timely.
    • Plan and lead internal discussion with respective process owners on the customer complaint/ feedback received.
    • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
    • Prepare the report / response letter for QA-Manager and QA- Senior Manager / Deputy General Manager’s review and approval; and submission of approved report to Sales / Customer within the required lead time.
    • Ensure complaint log and relevant documentation are maintained and updated.
  • Facilitate and monitor shipment failures investigation through CAPA system.
    • Ensure shipment failures received is logged and investigation being conducted timely.
    • Plan and lead internal discussion with respective process owners on the shipment failures received.
    • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
    • Ensure shipment failure log and relevant documentation are maintained and updated.
  • Manage and monitor Corrective and Preventive actions with respect to the CAPA Procedure.
    • Ensure that the CAPA issued are being followed-up and all actions taken is completed within the promised dateline
    • Verify the completeness and the effectiveness of the corrective actions within the timeframe with proper evidence keeping.
    • Ensure CAPA and all supporting documents are maintained.
  • Drive analysis of complaint and shipment failures data for improvement
    • Ensure customer complaint/ feedback and shipment failure information is properly logged and accurately categorized for analysis.
    • Utilize QC tools e.g. Pareto analysis, trend chart in identifying target area for improvement.
    • Compile and present analysis for management review in driving improvement actions.
  • Assist QA- Manager in reviewing and updating complaint handling procedures to ensure its accuracy, suitability and effectiveness.
  • Escalate all unresolved issues to Manager for further action, whist keeping process owner informed.
  • Ensure proper updating and up keeping of department required quality records.
  • Assist in undertaking and managing regulatory, customer, internal and external audits.
  • Any other tasks assigned by superior

REQUIREMENTS

Education:

  • Bachelor Degree in Science.

Work Experience:

  • Preferably with 1 year of working experience in manufacturing environment.

Technical and Professional Knowledge:

  • Work planning and scheduling.
  • Good Communication Skills in both verbal and written, clear and easy to understand and include listening skills. (Both English and Bahasa Malaysia).

Certification / License Requirement:

N/A

Additional Company Information


Registration No. Company Size

75398-K More than 5000 Employees

Average Processing Time Industry

21 days Manufacturing / Production