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Jobs or company...

Key Account Manager (Up to 9K)

RM 4,500 - RM 9,000 / month
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Position : KEY ACCOUNT MANAGER

Location : Shah Alam, HQ

Job Overview:

The Key Account Manager will be responsible for managing and optimizing logistics operations for key accounts, with a focus on import and export services. This role involves building strategic partnerships with clients, ensuring operational excellence, and overseeing all aspects of import/export logistics. The Key Account Manager will act as the primary point of contact for clients, aligning Quanterm’s logistics solutions with customer needs.

Key Responsibilities:

· Establish and maintain strong, long-term relationships with key clients in the import and export sector.

· Act as the primary liaison for all account-related logistics inquiries and issues.

· Gain a thorough understanding of clients’ import/export requirements to provide customized logistics solutions.

· Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and ensure alignment with customer goals.

· Oversee the end-to-end import and export processes for key accounts, including documentation, customs compliance, transportation, and warehousing.

· Coordinate closely with internal teams (Sales, Operations, Customs, Customer Service) to ensure seamless service delivery.

· Manage third-party logistics (3PL) providers, carriers, and freight forwarders to optimize costs and service quality.

· Monitor shipping schedules, cargo movement, and timelines to ensure timely deliveries and resolve any logistics issues promptly.

· Ensure compliance with international trade regulations, including customs, tariff classification, import/export documentation, and local laws.

· Prepare, review, and maintain accurate records for all import/export transactions, including bills of lading, certificates of origin, and shipping manifests.

· Stay updated on regulatory changes and inform clients on how this impact their logistics operations.

· Develop and manage budgets for each key account, focusing on cost efficiency without compromising service quality.

· Track and report on key performance indicators (KPIs), such as on-time delivery, cost per shipment, and customer satisfaction metrics.

· Analyze data to assess account performance, identify improvement areas, and implement corrective actions as needed.

· Prepare regular performance reviews for clients, showcasing the value delivered and any areas for development.

· Develop and execute account plans to maximize growth within assigned accounts, focusing on client retention and service expansion.

· Identify opportunities to offer additional services or improve current processes based on clients’ evolving needs.

· Lead initiatives to improve quality and operational excellence in import/export logistics processes.

Requirements: -

· Must be psosses at least in Diploma/Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.

· Minimum 5+ years of experience in logistics, import/export, or freight forwarding, with a focus on key account management.

· Strong understanding of import and export processes, customs regulations, and documentation requirements.

· Excellent communication, negotiation, and problem-solving skills.

· Ability to work collaboratively across teams and manage complex projects.

· Proficiency in logistics management software and Microsoft Office Suite.

· Strong analytical skills with the ability to interpret data and make informed recommendations.

Job Type: Permanent

Pay: RM4,500.00 - RM9,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Language:

  • Mandarin (Preferred)

Work Location: In person