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Guest Service Agent

RM 2,500 - RM 2,700 / month

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The Guest Service Agent greets and registers guests, providing prompt and courteous service. You check guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. Your responsibilities include:

  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
  • Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
  • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
  • Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
  • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveler's checks and other forms of payment, converting foreign currency at current posted rates.
  • Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.

Hospitality school leavers are encouraged to apply. The position is only applicable to Malaysians and Permanent Residents only.

Job Type: Full-time

Pay: RM2,500.00 - RM2,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • What attracts you to wanting to join the hospitality industry?

Language:

  • English (Required)
  • Mandarin (Preferred)
  • any foreign language (Preferred)

Expected Start Date: 04/20/2025