Assistant Customer Service Manager
RM 8,000 - RM 8,000 / month
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As a Assistant Customer Service Manager, you'll play an important role in managing daily operations, including handling customer inquiries, resolving issues, monitoring service quality and ensuring efficient order processing within the required time frame.
Key Roles .
- Support decision-making and process improvements using data.
- Enhance team performance, efficiency, and KPIs.
- Lead, coach, and mentor the customer service team.
- Ensure compliance with company policies and procedures.
- Maintain high-quality service and operational effectiveness.
All you need to know .
- Attractive remuneration package up to RM 7k
- Comprehensive benefits
- Joining a Multinational Manufacturer
- Structured career progression + international exposure
- Enjoy work life balance with 5 working days
We are looking for someone with .
- This position is ideal for candidates with strong customer service and problem-solving skills, with experience in customer service management or team supervision as an advantage.
Job Type: Full-time
Pay: Up to RM8,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person