Customer Service Executive ( 10 Positions)
RM 2,000 - RM 3,500 / month
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Job Scope
- To be responsible in handling Business Partners in the State/States with regards to product installation process and progress (end to end process).
- To act as liaison person with Business Partners and customers.
- To effectively manned the respective States installation and ICS cases.
- To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
- To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
- Consistently monitor performance of all Business Partners.
- To make sure all jobs/cases are being attended and completed timely as per the
- Standard Operating Procedure (SOP).
- To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
- Submit all invoices received by our Business Partners in a timely manner(without fail).
- To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
- To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
- To support/advice Business Partners in all their needs in regards to their responsibilities.
- To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
Job Requirements
- Minimum Diploma or Bachelor’s degree
- Freshie is encourage to apply.
- Willing to work in Bandar Utama, PJ.
- Attractive remuneration package & benefits offered.
- Start with 1 Year contract - Subject to convert permanent depends on performance.
Consultant: Yen Ming
Tel: 03-7954 8440
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person
Expected Start Date: 04/01/2025