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Customer Service Executive ( 10 Positions)

  • Full Time, onsite
  • Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
  • Bandar Utama, Malaysia
RM 2,000 - RM 3,500 / month

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Job Scope

  • To be responsible in handling Business Partners in the State/States with regards to product installation process and progress (end to end process).
  • To act as liaison person with Business Partners and customers.
  • To effectively manned the respective States installation and ICS cases.
  • To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
  • To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
  • Consistently monitor performance of all Business Partners.
  • To make sure all jobs/cases are being attended and completed timely as per the
  • Standard Operating Procedure (SOP).
  • To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
  • Submit all invoices received by our Business Partners in a timely manner(without fail).
  • To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
  • To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
  • To support/advice Business Partners in all their needs in regards to their responsibilities.
  • To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.

Job Requirements

  • Minimum Diploma or Bachelor’s degree
  • Freshie is encourage to apply.
  • Willing to work in Bandar Utama, PJ.
  • Attractive remuneration package & benefits offered.
  • Start with 1 Year contract - Subject to convert permanent depends on performance.

Consultant: Yen Ming

Tel: 03-7954 8440

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

Expected Start Date: 04/01/2025