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Manager, Front Office

RM 6,000 - RM 6,500 / month

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To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standards.

Job Requirement

  • Candidate must possess at least a Advanced Diploma/ Degree in related field.
  • Possess at least 3 years experience in the Hospitality industry as Assistant Front Office Manager or 5 years as Front Office Manager.
  • Excellent communication in Bahasa Malaysia, English & Mandarin (advantage).

Main Duties & Responsibilities

  • Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
  • Personally welcomes VIPs upon arrival.
  • Ensures arrivals and arrangements upon departure are properly executed.
  • Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
  • Ensures a strict room key control system is implemented at the Front Desk.
  • Ensures the correct implementation of all cash-handling procedures.
  • Ensures rooms are allocated in accordance with guest requirements and business needs.
  • Coordinates the preparation of VIP amenities.
  • Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
  • Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
  • Ensures all check-in/out procedures are implemented in accordance with established standards.
  • Ensures the following policies & procedures are adhered to: Rebates, Foreign currency exchange, Credit cards, Paid out, Refund, No Shows
  • Calls long staying guests to offer assistance and check satisfaction.
  • Ensures implementation of SOP and all policies & procedures related to the department.
  • Maintains logbook.
  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
  • Assists in the operation as necessary.
  • Communicates to the team and follows up effectively on feedback.

Job Type: Full-time

Pay: RM6,000.00 - RM6,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Meal provided

Schedule:

  • Day shift
  • Rotational shift

Expected Start Date: 04/15/2025