Application Support Engineer
Our client is seeking a dedicated and knowledgeable Application Support Engineer to join their team in Subang Jaya. This role offers an exciting opportunity to work on complex technical issues, provide solutions that are innovative, and contribute to the success of the company. The ideal candidate will have a strong background in software support and engineering, with a focus on L1-L2 support. This role offers flexible working opportunities and generous pensions contributions.
- Opportunity to work on complex technical issues
- Flexible working opportunities
- Career development within the intralogistics and warehouse automation scope
What you'll do:
As a Application Support Engineer, you will be at the forefront of resolving complex technical issues. You will collaborate with other engineers to develop and implement innovative solutions that enhance the performance and functionality of our software products. Your commitment to continuous improvement will drive enhancements in our support processes, ensuring we deliver exceptional service to our users. Staying updated with the latest technologies and trends in software support will be key to your success in this role.
- Provide L1 - L2 support to customer on a rostered basis
- Ensure up time and availability of warehouse automation system as per SLA
- Provide after-working hours standby whenever required
- Provide clear communication with clients and internal stakeholders for progress update
- Perform root cause analysis and recommend improvements
- Participate in design, development and testing modules
- Release training of application changes and patches
- Coordinate UAT and deployment to production environment
Job Type: Full-time
Pay: RM4,000.00 - RM8,000.00 per month
Benefits:
- Free parking
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
Application Question(s):
- How many years of experience do you have with Java?
Work Location: In person