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Front Office Assistant

RM 1,700 - RM 2,000 / month

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  • Perform all check-in and check-out tasks.
  • Manage online (PMS system) and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our accommodation, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Must embrace job rotation. (Morning Shift & Afternoon Shift).
  • Handle cash transactions and balance cash drawer to ensure accuracy at the end of each shift.
  • Maintain guest confidentiality and ensure data security to protect guest information.
  • Handle ad hoc tasks and special guest requests as needed, ensuring personalized service and smooth operations.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Lumut: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • STM/STPM (Preferred)

Experience:

  • Front Office Assistant: 1 year (Preferred)

Work Location: In person