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Guest Service Officer

  • Full Time, onsite
  • Citadines Connect Bertam Georgetown Penang
  • George Town, Malaysia
RM 2,000 - RM 2,000 / month

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We welcome eager individuals with a love of hospitality. If you work well in a team environment, enjoy helping others, and want a place to grow and learn, we would love to have you as part of our team!

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and residence information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages
  • Have the passion for coffee and interest in barista knowledge

Shortlisted candidates will be notified.
#recruitment2025 #ascottmalaysia #growwithus #career

Job Types: Full-time, Permanent

Pay: From RM2,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus