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Customer Service Advisor (Fully Work From Home)

  • Full Time, remote
  • Trinity Workforce Solution Sdn Bhd
  • Damansara Jaya, Malaysia
RM 2,600 - RM 2,700 / month

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Type : 6 months contract (If performance good, will absorb as permanent staff)

Fully Work From Home

Shift : 8pm and 8am_ / 5 days working 2 days off_

Salary : Basic RM2,600 - RM2,700 + RM400 Shift allowance

Highly desirable shift hours between 8pm and 8am, Monday through Friday, with possibility of minimal weekend work. This is a contact center environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer.

DUTIES & RESPONSIBILITIES:

 To assist the candidate with all aspects of the testing process from registration to test delivery.

 To interface between candidates, clients and test sites in a professional and efficient manner.

 Achieve and maintain all key quality and productivity metrics.

 Escalate unresolved candidate grievances to designated departments for further investigation.

 To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.

 To ensure excellent reliability with minimal unplanned absences as per company guidelines.

 To attend required training to continually learn knowledge of practices, procedures, policies and clients.

 To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.

 To meet agreed objectives enabling the corporate objectives to be achieved.

 Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

REQUIREMENTS:

 Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent

 Experience in Customer Service environment

 Excellent written and spoken English

 Ability to empathize and remain professional during all interactions

 Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,600.00 - RM2,700.00 per month

Schedule:

  • Monday to Friday
  • Night shift

Application Question(s):

  • Are you willing to work on rotation shift?
  • Are you willing to work on contract basis?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person