
Online Sales Marketer
Salary undisclosed
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We are seeking a motivated and dynamic Online Sales Marketer to join our team. The ideal candidate will be responsible for generating sales, providing excellent customer service, and maximizing revenue through online platforms. You will engage with customers through various channels, understand their needs, and recommend suitable products or services. Key Responsibilities: 1.Sales Generation: Drive online sales by engaging with potential customers through various online platforms, including website chat, social media, email, and phone. 2.Customer Engagement: Build and maintain relationships with customers, providing personalized support and assistance to enhance their shopping experience. 3.Product Knowledge: Maintain an in-depth understanding of the company’s products and services to effectively present options to customers and answer inquiries. 4.Lead Qualification: Identify and qualify leads through effective questioning and active listening to determine customer needs and preferences. 5.Order Processing: Facilitate the order process, including taking orders, processing payments, and managing shipping and delivery details. 6.Customer Support: Address customer inquiries, resolve issues, and handle returns or exchanges in a timely and professional manner. 7.Reporting: Maintain accurate records of customer interactions, sales, and transactions using CRM software and reporting tools. 8.Feedback Loop: Gather customer feedback and insights to inform product development and 9. service enhancements.Collaboration: Work closely with marketing and product teams to align sales strategies and promotions with overall business objectives.