Data Analyst (NetSuite and CRM systems)

Responsibilities: ∙Data Analysis & Reporting: o Extract, clean, and analyse data from multiple sources (NetSuite, CRM, BI tool, etc.) to identify trends, patterns, and insights. o Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) and support business decision-making. o Conduct ad-hoc analysis and provide timely and accurate reports to stakeholders. oIdentify and troubleshoot data quality issues, ensuring data accuracy and consistency. ∙Data Governance & Management: o Responsible for ensuring the accuracy and consistency of data across the organization. o Work closely with the Group IT Director and Group Application Manager to define and implement data standards, policies, and procedures to ensure data integrity and quality. o Collaborate with stakeholders to maintain clean, reliable, and accessible data. o Develop and maintain a comprehensive data dictionary, ensuring it is up-to-date and accessible to relevant teams. o Apply and enforce data governance policies defined in collaboration with the Group IT Director, to protect data privacy and security. ∙Stakeholder Collaboration: o Collaborate with cross-functional teams (e.g., manufacturing, operations, sales, finance) to understand data requirements and provide analytical support. o Communicate findings and recommendations to stakeholders in a clear and concise manner. o Provide training and support to users on data access and reporting tools. o Work with NetSuite administrators to optimize data capture and integrity. ∙System & Process Improvement: o Identify opportunities to improve data collection, processing, and analysis processes. o Evaluate and recommend new data tools and technologies to enhance data capabilities. o Document data processes and procedures to ensure knowledge sharing and consistency. Qualifications: ∙Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. ∙Proven experience as a Data Analyst, preferably in a manufacturing environment. ∙Strong proficiency in data analysis and visualization tools, particularly Tableau, PowerBI or NASW Netsuite ∙ Experience with NetSuite and CRM systems is highly desirable. ∙ Experience in AI tools for data analysis and management ∙ Experience with data governance and data quality management. ∙ Experience in building database schemas and building complex SQL queries ∙ Strong analytical and problem-solving skills. ∙ Excellent communication and interpersonal skills. ∙ Ability to manage multiple projects and priorities. ∙ Experience in data dictionary creation and maintenance.