R
Mandarin Customer Support
RM 4,300 - RM 5,000 / month
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- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Candidate must possess at least an SPM or equivalent level
- Fresh graduate is welcome to apply
- Required language(s): Mandarin or Cantonese and English
- Strong Customer Service, Empathy and Patience Skills
- Good Time-management and Multi-tasking Skills to prioritize and handling multiple customer inquiries efficiently
- EPF/SOCSO
- Annual Leave
- Medical Leave
- Medical insurance
- Hospitalization insurance (inclusive coverage for your direct family member)
- Dental allowance
- Performance bonus
- On job training provided
- Bonus provided when joining after 3 months
- 5 working days
- Each shift consists of 9 working hours, including 1-hour lunch break-time
- 3-minute walking distance to office – Shelter nearby LRT / KTM Station