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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Service Executive

  • Full Time, onsite
  • Archadian Sdn Bhd (Recruitment Firm)
  • Ara Damansara, Malaysia
RM 3,300 - RM 4,000 / month
Checking job availability...
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Job Summary :

The Customer Service Executive is responsible for handling inbound and outbound customer interactions, including calls, emails, and live chats, for Mobile, Cable TV, and Recontract services. This role involves resolving customer inquiries, managing subscriptions, processing contract renewals, and ensuring high customer satisfaction levels while meeting KPIs and SLAs.

Essential Duties and Responsibilities

1 Customer Interaction

  • Manage inbound calls, outbound calls, emails, and live chats related to customer inquiries.
  • Assist customers with subscription-related issues (Mobile, Cable TV, and Recontract).
  • Resolve billing, contract, payment, and device-related concerns promptly and professionally

2 Contract Management

  • Follow up with customers regarding the extension, renewal, or termination of contracts.
  • Ensure proper documentation and updating of customer records in the system.

3. Complaint Handling & Service Quality

  • Develop and manage and resolve customer complaints and feedback efficiently.
  • Escalate unresolved issues to higher management for further resolution.

4. Performance & Compliance

  • Ensure achievement of KPI and SLA targets.
  • Adhere to company policies and compliance standards in all customer interactions

Working Hours

  • Rotational shifts (Monday – Sunday)
  • 5 working days & 2 days off (depending on shifts)

Skills and Requirements

  • Diploma / Degree
  • SPM levers and above encourage to apply.

Job Requirement

  • Proficient in both written and spoken Mandarin, as the role involves managing clients from the Greater China region.
  • Ability to handle high-volume interactions professionally.
  • Good problem-solving and conflict resolution skills.
  • Willingness to work on rotational shifts, including weekends and public holidays

Additional Benefits

  • Career growth opportunities within the company
  • Comprehensive training and onboarding
  • Performance-based incentives

Job Types: Full-time, Permanent

Pay: RM3,300.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person