A
Service Delivery Manager
RM 10,000 - RM 12,999 / month
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Key Responsibilities: • Lead and oversee end-to-end SAP S/4HANA project implementations, specifically tailored to pharmaceutical operations. • Define project scope, objectives, timelines, and deliverables in alignment with pharmaceutical industry standards and business goals. • Ensure compliance with regulatory requirements such as FDA, EMA, and GxP guidelines in all SAP S/4HANA implementations. • Oversee project governance, ensuring adherence to SAP best practices and industry-specific methodologies. • Collaborate with business stakeholders, technical teams, and third-party vendors to ensure smooth project execution. • Identify risks, including compliance and validation risks, and develop mitigation strategies. • Ensure timely project delivery within scope, budget, and quality expectations. • Provide leadership and mentorship to SAP project teams, ensuring continuous improvement and knowledge transfer. • Manage SAP S/4HANA integrations with pharmaceutical-specific solutions, such as serialization, batch tracking, and cold chain logistics. • Drive business transformation initiatives, leveraging SAP S/4HANA capabilities for process optimization in R&D, manufacturing, and supply chain. Required Skills and Qualifications: • Bachelor's or Master’s degree in Information Technology, Business, or a related field. • 9+ years of experience in SAP project management, with at least 7 years managing SAP S/4HANA implementations in the pharmaceutical industry. • Strong understanding of SAP S/4HANA architecture, modules, and industry-specific best practices. • Experience with SAP S/4HANA solutions for pharmaceutical manufacturing, quality management, and regulatory compliance. • Deep knowledge of GxP, FDA, and EMA regulatory requirements and their impact on SAP implementations. • Experience with Agile, Waterfall, or hybrid project management methodologies. • Excellent leadership, communication, and stakeholder management skills. • Proven ability to manage large-scale projects with cross-functional teams. • Strong problem-solving and decision-making skills. • SAP certifications in S/4HANA or Project Management (PMP, PRINCE2) are a plus. Preferred Qualifications: • Experience in managing cloud-based SAP S/4HANA implementations within the pharmaceutical industry. • Knowledge of industry-specific SAP solutions such as SAP ATTP (Advanced Track and Trace for Pharmaceuticals) and SAP EWM (Extended Warehouse Management). • Experience in change management and business transformation initiatives. • Familiarity with SAP Validation methodologies and Computer System Validation (CSV) processes.