
Customer Service Executive
RM 4,000 - RM 5,500 / month
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- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Handle collection of payments and related administrative duties such as applying for government funding for the courses
- Prepare for courses such as printing of attendances and packing of course materials
- Send invoices and other related documents to clients and participants
- Other adhoc duties as assigned by manager
- This role is for individuals based in Malaysia
- Bachelor's Degree in any discipline.
- At least 2 year(s) of relevant experience in customer service role.
- Relevant experience in a training centre or customer service-related environment is preferred.
- Strong written and oral communication skills
- Must be fluent in written and spoken English; fluency in Mandarin is a bonus to liaise with Mandarin-speaking clients
- Annual leave and sick leave
- Hybrid role (work from home until further notice, when KL office is set up)