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Customer Service Executive

  • Full Time, onsite
  • Singapore Emergency Responder Academy
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 5,500 / month

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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Handle collection of payments and related administrative duties such as applying for government funding for the courses
  • Prepare for courses such as printing of attendances and packing of course materials
  • Send invoices and other related documents to clients and participants
  • Other adhoc duties as assigned by manager
  • This role is for individuals based in Malaysia
  • Bachelor's Degree in any discipline.
  • At least 2 year(s) of relevant experience in customer service role.
  • Relevant experience in a training centre or customer service-related environment is preferred.
  • Strong written and oral communication skills
  • Must be fluent in written and spoken English; fluency in Mandarin is a bonus to liaise with Mandarin-speaking clients
  • Annual leave and sick leave
  • Hybrid role (work from home until further notice, when KL office is set up)