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Operation Manager

RM 3,000 - RM 4,000 / month

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1. Cleaning Service Operations Management:

  • Supervise daily operations and execution of cleaning service projects.
  • Ensure all cleaning tasks meet company standards and client expectations.
  • Maintain close communication with site supervisors and cleaning teams to ensure project timelines are met.
  • Coordinate manpower, tools, and materials based on project needs.

    2. Customer Service & Issue Resolution:

    • Handle customer feedback, complaints, and on-site touch-up requests.
    • Arrange and follow up on rework services to ensure client satisfaction.
    • Maintain positive client relationships and enhance customer experience.
    • Respond swiftly to urgent situations and ad-hoc tasks.

      3. Sales Support & Process Improvement:

      • Assist the sales team by providing insights from actual site operations for accurate quotations and service proposals.
      • Review customer requirements and translate them into actionable service plans.Analyze operational data and recommend improvements to enhance efficiency and client satisfaction.

        4. Team Management & Training:

        • Manage and motivate the site operations team to ensure strong team collaboration.
        • Support training for new hires and provide ongoing training to improve overall service quality.

Education & Experience:

  • Diploma or higher in Operations Management, Business Administration, or related fields.
  • Minimum 2 years of experience in cleaning service operations or related industry.
  • Experience in handling customer complaints and emergency coordination is an advantage.

    Skills & Competencies:

    • Strong organizational and execution abilities, capable of managing multiple projects simultaneously.
    • Excellent customer service mindset and communication skills.
    • Problem-solving and adaptability skills; able to work under pressure.
    • Willingness to work flexible hours and attend on-site operations.

      Language Proficiency:

      • Fluent in Mandarin, English, and Bahasa Malaysia.

  • EPF, SOCSO, and EIS contributions provided.
  • Medical claim benefits included.
  • Annual and medical leave in accordance with the Labour Law.
  • Competitive basic salary + performance-based bonuses.
  • Opportunities for career advancement.
  • On-the-job training and professional development programs.