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Junior Call Centre Agent - BANKING ( AP03 )

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 2,600 - RM 3,000 / month

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RESPONSIBILITIES

  • To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
  • To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
  • To resolve customer issues efficiently and effectively, ensuring their satisfaction and retention.
  • To accurately record customer interactions and transactions while maintaining confidentiality and data security.
  • To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
  • To work collaboratively with team members to achieve customer service goals and provide seamless support.

REQUIREMENTS

  • Diploma and above
  • Min 1 year experience in customer service
  • Fresh graduates and no experience welcomed to apply
  • Immediate join prefer
  • Fluent/Expert in English
  • Able to attend Face to face interview on the following date after 1st level screening

Benefits

  • 8 off days per month
  • Training will be provided for 3 weeks
  • Banking Industry
  • Additional Benefits
  • Near to Public Transport
  • Training Provided
  • Shift Allowance
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Overtime Pay

Job Type: Contract
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend jobs

Expected Start Date: 04/21/2025