Lead, Delivery Coach - Journey

Job ID: 20903

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 27 Mar 2025

• Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies in alignment to the scorecard.
• Work directly with the business on the delivery pipeline to identify and remove bottlenecks, increase delivery predictability, and improve consistency and effectiveness of discovery & delivery health.
• Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions.
• Ensure proactive review and adoption of SC’s product operating model including the fundamental principles of build and maintain.

• Lead the adoption and implementation of product discovery, value, and bring the right people together to solve for system blockers impacting SC ability to deliver on client and business value
• Identify and proactively execute initiatives that improve productivity
• Proactively identify, manage and closure of delivery risks and issues using metrics and insights
• Orchestrate collaboration between business, technology and operations to remove blockers and optimize delivery pipelines.
• Working with the Lead, establish Transformation roadmap and continuous tracking.
• Coach leaders to push decision making to the frontline to reduce time to market.
• Aligns teams towards frequent delivery of value, with evidence of continual improvements in delivery metrics such as S2P (Speed To Production) and Say: Do at Hive level.
• Proactively works with the hives to manage to capacity, support quarterly planning and achieving >80% completion of work in a quarter.
• Drives a customer focus, evidenced by improvements in NPS.
• Demonstrate quantifiable outcomes with respect to delivery practices, processes, interactions, and capabilities.

• Identify and orchestrate process improvements to improve value stream flow across Hives
• Continuously seeks to improve the hive construct to minimise handoffs and dependencies.
• Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency of the Hives

• Coach and enable key roles like CPO, PO, HTLs to embed and sustain best practices throughout the delivery lifecycle
• Identify and support capability uplift where required through hands on “show-tell-do" approach fit for context.
• Work with the Lead to continuously align capability to the strategic roadmap, coaching, mentoring and training their people to grow and improve.
• Coaches hive leadership on servant leadership, improvement roadmaps, product roadmaps with clear customer focus and benefits.
• Work with diverse stakeholders to co-create insights, options, and solution for shared ownership.
• Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery Organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and -by-design, etc.) and adoption of new technologies and how to drive digital transformation.
• Be the mentor and collaborate with the Delivery Excellence partners within the Hives and Squads to drive Transformation outcomes aligned with business scorecard.

• Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.

• Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

• Business or Function MT
• Hive Leadership (CPO, HTL, Product Owners, Chapter Leads, etc.)
• Transformation SPOCs
• Program Managers
• Delivery Excellence
• Group Process Owners
• Functional partners incl. HR, Risk, etc.

• Product Ways of Working
• Product ways of working involves guiding teams and leaders in adopting and maturing a product-centric delivery approach. This includes fostering product culture, focus on product strategy, enabling product teams, driving good product discovery, data0driven decision making and embedding continuous improvement. This skill requires principles, frameworks and coaching techniques to drive a collaborative process of discovering, building, and maintaining our products, platforms, channels, and services.
• Delivery Performance Improvement
• Focused on enhancing the efficiency and effectiveness of the delivery processes via data-backed insights. Ability to identify areas for improvement on Software Delivery (DtW) using data, develop and implement solutions, and monitor and evaluate the effectiveness of those solutions over time. It involves a commitment to ongoing learning and development, as well as a willingness to adapt and change in response to feedback and changing circumstances. Ability to identify areas for improvement on Product Discovery (LuW) using data, develop and implement solutions, and monitor and evaluate the effectiveness of those solutions over time.
• Change Activation Expertise
• Expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies. Co-create, mobilise people by bringing them together into change agenda and embed change.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.