Business Analyst (AWS - Singapore)

Job Description:

Cloud Application Tenant Success Lead:

• Serve as the primary point of contact for our cloud application tenants.
• Ensure high levels of tenant satisfaction through effective communication,
• support, and proactive issue resolution.
• Collaborate with cross-functional teams to drive tenant adoption and usage of
• cloud applications.

Cloud Platform Financial Operations Management:

• Support financial aspects of our cloud platform including budgeting, billing, cost
• monitoring, and optimisation efforts.
• Analyse cost trends and recommend strategies to optimize cloud spending while
• maintaining service levels.
• Work closely with finance and procurement teams to ensure accurate financial
• reporting and forecasting related to cloud services.

Cloud Platform Operations and Administration:

• Facilitate change management processes related to cloud platform services.
• Communicate changes, updates, and enhancements to stakeholders and end users.
• Develop and conduct training sessions to educate users on new services or
• processes.
• Monitor and maintain the operational health of cloud services, ensuring high availability and performance.

Facilitation of Strategic Meetings:

• Lead strategic meetings with stakeholders to discuss cloud platform planning initiatives, operational improvements, and financial management
• Drive productive discussions and ensure follow-up on key decisions and action items.
• Collaborate with team members to organize meeting logistics and preparing necessary materials.

Pre-requisites:

• The candidate(s) should possess a Degree in Computer Science/ Engineering,
• Information Systems, Information Resource Management (or equivalent).
• Knowledge or certification in cloud technologies (e.g., AWS Certified Cloud
• Practitioner, Microsoft Certified: Azure Fundamentals) is advantageous.
• Excellent communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels.
• Ability to work independently and as part of a dynamic team.
• Demonstrates responsibility, conscientiousness, resourcefulness, independence, responsiveness, and proactivity.
• Preferably with at least 2 years of working experience in project coordination, billing support and/or budget management support.

DETAILED SCOPE OF WORK FOR BUSINESS ANALYST B AND C

• Product Planning and Strategy:
• Collaborate with stakeholders to define and prioritise common cloud services based on organisational needs and strategic objectives.
• Develop product roadmaps, feature prioritisation, and release schedules for common services.
• Conduct research and analysis to identify trends and opportunities for enhancing common cloud offerings.
• Product Delivery, Implementation, and Testing:
• Lead the implementation and deployment of common cloud services, ensuring alignment with technical requirements and business goals.
• Plan and execute testing phases to validate functionality, performance, and security of deployed services.
• Coordinate with cross-functional teams including development, operations, and security to deliver high-quality solutions on schedule.
• Manage product releases and updates, ensuring smooth transitions and minimal disruption to users.
• Product Management and Optimisation:
• Monitor and analyse key performance metrics of common cloud services, identifying areas for improvement and optimization.
• Implement strategies to enhance service reliability, scalability, and costeffectiveness.
• Stakeholder Engagement and Communication:
• Serve as a primary point of contact for stakeholders regarding common cloud services, providing updates, gathering feedback, and addressing concerns.
• Facilitate communication and collaboration among internal teams and external partners/vendors involved in the delivery and support of common services.
• Prepare and present reports, presentations, and recommendations to senior management on the performance and strategic direction of common cloud services.

Pre-requisites:

• The candidate(s) should possess a Degree in Computer Science/ Engineering,
• Information Systems, Information Resource Management (or equivalent).
• Strong grasp of cloud computing concepts and technologies, with proven contribution to commercial cloud projects and relevant experience in project management would be advantageous.
• Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.
• Excellent communication skills, capable of influencing and collaborating with stakeholders at all organisational levels.
• Demonstrates strong leadership abilities and confidence in coaching junior staff.
• Responsible, conscientious, resourceful, independent, responsive and pro-active.
• Preferably at least 2 years of experience in product delivery, product management, and/or business consulting support.

Job Type: Contract
Contract length: 29 months

Pay: RM8,000.00 - RM10,000.00 per month

Work Location: In person

Expected Start Date: 04/21/2025