You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- Ensure all Commercial Clients receive Global Servicing Network Customer Service, processing organizational/client enquiries regarding BTA products and services for the Singapore and Hong Kong market.
- Liaise with clients via phone and email to deliver exceptional service embracing the servicing ethos, Relationship Care.
- Monitor and prioritize workflows to ensure targets and service standards are met.
- Build expertise in reconciliation process and payments and conduct ongoing training with clients.
- Regular client contact via email/phone to check understanding of the reconciliation process and payments are arranged on time.
- Following up with re-educating clients that are late in submitting payment.
- Build subject matter expertise and knowledge by proactively engaging in production service delivery
- Timely and responsive reaction to customer queries with other Amex business units and develop relationship networking for the long-term benefit of the client.
- Escalate relevant relationship issues to Senior and Team Leader.
- Always observe privacy act when dealing with customers.
- Ensure set of aging, quality and productivity targets are met.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.