Guest Service Agent - Executive Floor Lounge
RM 2,300 - RM 2,500 / month
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- Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
- Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- To assist the Executive Floor Guest Service Agents where and when required.
- Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest.
- Ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items
Job Type: Permanent
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Holidays
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Language:
- English (Preferred)