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Guest Service Agent - Executive Floor Lounge

RM 2,300 - RM 2,500 / month

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  • Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation.
  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
  • Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly.
  • Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
  • Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
  • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
  • Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
  • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
  • Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
  • To assist the Executive Floor Guest Service Agents where and when required.
  • Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest.
  • Ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items

Job Type: Permanent

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Language:

  • English (Preferred)