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Customer Service Executive

RM 3,000 - RM 3,499 / month

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• Preparing quotations, and tender rates, and attending to business inquiries from customers or agents. • Handling customer inquiries and orders relating to export and import air and sea shipments in terms of booking, documentation, and other related tasks. • Sourcing and negotiating rates from various vendors efficiently to meet customers’ requests a/o deadline. Maximize business profitability. • Monitoring and reporting on key performance indicators to drive continuous improvement. • Identifying and resolving any customer service issues promptly and professionally. • Building sustainable relationships with customers through open and interactive communication. • Providing support and guidance to junior members of the customer service team.