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Data Center Operation Technician
RM 2,800 - RM 3,000 / month
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- Hardware Support - Installations, Move, Add, Change.
- Decommission of IT equipment (networks, servers, networks, storage, backup devices).
- Media management - HDD/SSD Destruction and Disposals.
- Connect and disconnect patch cables to equipment in DC.
- Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
- Regular physical / visual inspection equipment and data center operations facilities.
- Provide onsite support during scheduled maintenance / change events.
- Troubleshooting of issues for IT and network related equipment.
- Inventory management of RMA, cold spares, equipment and tools.
- Vendor Management - Coordination, Vendor Escort / Supervision.
- DC Access Request Management • POP Site operations support and standby.
- Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities.
- Provide after business hours support based on on-call schedule and shift work when required • Any other duties as assigned.
- Minimum of 1 years’ experience working in the Data Centre operations space.
- Good understanding and knowledge in data structured cabling and patching.
- Experienced in hardware support, breakfix and troubleshooting.
- Ability to respond to issues and provide timely updates, and escalation.
- Experience working in a large-scale critical environment is a plus.
- Fresh graduates with adequate knowledge are welcomed to try.
- Rack, space, power and cooling allocations for new install or relocation requests.
- Capacity management (space, power, cooling, patch panel port availability).
- Incident / Change Management Process.
- Understanding of DC Space, Power, Cooling Management.
- Certifications eg. CDCP, ITIL, Server+, Linux+, Network+, A+, CCNA.
- Training provided
- Medical Insurance