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IT Service Desk Analyst

Salary undisclosed

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Description: • To provide technical assistance to users through phone, emails of fax • To provide 1st level support and troubleshooting. • To ensure continuous improvement to the job function • To submit daily, weekly and monthly helpdesk report to team leader • To work within Team in a pressurized working environment • To continually demonstrate excellent inter- personal and telephone communication skills. • To handle all contacts with openness, honesty and respect • To act as single point of contact It related problems and queries, • To maintain customer focus in all areas at all times. • To ensure there is an emphasis on quality and continuous improvement within your job function. • To carry out any other duties as and when assigned by the management. Criteria: • Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support • Microsoft Office Apps, Snow ticketing tools • Proficient in English language with good communication skills • Able to work in office hours / shift as well • Education Level- Diploma or higher with 1 to 2 Years experiences. LOCATION: PENANG (PREFFERED)