Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Asistant Manager - IT Service Desk Lead

RM 5,000 - RM 6,000 / month
Checking job availability...
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Your responsibilities will be to:

  • Lead, coach, and mentor a team of service desk analysts to meet performance targets and deliver high-quality support.
  • Set clear team goals, manage scheduling, and ensure adequate coverage for 24/7 support requirements.
  • Oversee the efficient handling of incidents, service requests, and escalations to meet or exceed service level agreements (SLAs).
  • Develop and implement processes to improve first-contact resolution rates and reduce ticket backlog.
  • Monitor and manage ticket queues, prioritizing issues based on business impact and urgency.
  • Provide regular updates to stakeholders on incident status and service desk performance.
  • Lead or participate in service improvement projects aimed at enhancing support processes and user satisfaction.

To be eligible for this role, you will require:

  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 5+ years of experience in IT support, with at least 2 years in a supervisory or team lead role.
  • Proven experience in service desk management within a financial or regulated industry.
  • In-depth knowledge of ITIL framework and best practices; ITIL certification preferred.
  • Familiarity with service desk tools like Manage Engine, ServiceNow, Jira Service Management, or equivalent.
  • Knowledge of regulatory compliance standards in the financial services industry, such as PCI DSS and SOC2.
  • Understanding of cybersecurity principles and best practices for financial institutions.
  • Familiarity with scripting for basic automation tasks or reporting (e.g., PowerShell, Python).
  • Relevant certifications such as HDI, CompTIA A+ are a plus.

If this is your specialty, apply now!

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift

Application Question(s):

  • What is your expected salary?