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Customer Service Executive

  • Full Time, onsite
  • Henry Butcher Malaysia (Mont Kiara) Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,800 / month

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Company Introduction:

Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK) is a licensed property and facility management company, registered under The Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEP). Since 1987, HBMK has been managing world-class real estate properties and providing top-notch real estate consultancy services.

HBMK manages over 100 prestigious properties across Malaysia, which include branded residencies, high-end corporate offices, and special facilities. With the support of a dedicated team of 1,000 personnel and service providers, HBMK continues to uphold a reputation for excellence in property management.

Job Responsibilities:

  • Greet residents and guests warmly and professionally to ensure a welcoming environment.
  • Assist with various resident requests, such as arranging transportation, booking reservations, and providing information on local services and attractions.
  • Handle daily mail and deliveries, ensuring proper documentation and secure handling.
  • Address and resolve resident complaints or issues promptly and effectively, maintaining high customer service standards.
  • Maintain accurate records of resident requests, maintenance issues, and other relevant information.
  • Monitor and report on the condition of common areas to ensure cleanliness and functionality.
  • Provide residents with updates and information regarding property events, policy changes, and announcements.
  • Respond to emergency situations, including coordinating with emergency services and communicating with residents.
  • Control access for guests and vendors to residential floors through appropriate registration.
  • Assist with booking on-site facilities (e.g., function rooms, meeting rooms).
  • Report to the Building Manager on operational matters concerning the Front Desk department.

Requirements:

  • At least 1 year of front desk or customer service experience, preferably in a related field. Experience in the airline or hotel industry is a plus.
  • Professional appearance and grooming in line with company standards.
  • Proficiency in English (spoken and written); knowledge of Mandarin is an added advantage.
  • Strong social networking skills and ability to maintain high-quality customer service.
  • Ability to remain calm and composed when handling difficult customers or situations.
  • Willingness to work on rotational shifts (7:00 AM to 3:00 PM or 2:00 PM to 10:00 PM)

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person