Customer Service Executive
Company Introduction:
Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK) is a licensed property and facility management company, registered under The Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEP). Since 1987, HBMK has been managing world-class real estate properties and providing top-notch real estate consultancy services.
HBMK manages over 100 prestigious properties across Malaysia, which include branded residencies, high-end corporate offices, and special facilities. With the support of a dedicated team of 1,000 personnel and service providers, HBMK continues to uphold a reputation for excellence in property management.
Job Responsibilities:
- Greet residents and guests warmly and professionally to ensure a welcoming environment.
- Assist with various resident requests, such as arranging transportation, booking reservations, and providing information on local services and attractions.
- Handle daily mail and deliveries, ensuring proper documentation and secure handling.
- Address and resolve resident complaints or issues promptly and effectively, maintaining high customer service standards.
- Maintain accurate records of resident requests, maintenance issues, and other relevant information.
- Monitor and report on the condition of common areas to ensure cleanliness and functionality.
- Provide residents with updates and information regarding property events, policy changes, and announcements.
- Respond to emergency situations, including coordinating with emergency services and communicating with residents.
- Control access for guests and vendors to residential floors through appropriate registration.
- Assist with booking on-site facilities (e.g., function rooms, meeting rooms).
- Report to the Building Manager on operational matters concerning the Front Desk department.
Requirements:
- At least 1 year of front desk or customer service experience, preferably in a related field. Experience in the airline or hotel industry is a plus.
- Professional appearance and grooming in line with company standards.
- Proficiency in English (spoken and written); knowledge of Mandarin is an added advantage.
- Strong social networking skills and ability to maintain high-quality customer service.
- Ability to remain calm and composed when handling difficult customers or situations.
- Willingness to work on rotational shifts (7:00 AM to 3:00 PM or 2:00 PM to 10:00 PM)
Job Type: Full-time
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person