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- Provide Level 2 technical support to our clients, resolving complex issues related to our cloud technology
- Monitor system performance and proactively troubleshoot issues to ensure optimal performance and uptime.
- Work with cross-functional teams to deploy and maintain cloud infrastructure and applications.
- Develop and maintain automation scripts using shell, Python, and other scripting languages to streamline processes and improve efficiency.
- Participate in on-call rotations to offer 24/7 technical support and respond to emergencies as needed.