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Customer Service Executive

RM 3,200 - RM 4,000 / month

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  • Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
  • Handle escalated customer complaints and provide effective resolutions.
  • Supervise and mentor junior customer service executives.
  • Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
  • Monitor service quality and implement improvements to enhance customer satisfaction.
  • Maintain and update customer service records in the CRM system.
  • Prepare reports on customer feedback, service issues, and team performance.
  • Assist in developing customer service policies, procedures, and training materials.
  • Stay updated on industry trends, product knowledge, and competitor practices.
  • Diploma/Degree in Business Administration, Customer Service, or a related field.
  • Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
  • Experience in the safes, digital door locks, or security industry is an advantage.
  • Strong communication skills in English, Malay, and Mandarin (preferred but not mandatory).
  • Proficiency in Microsoft Office and CRM software.
  • Excellent problem-solving and conflict-resolution skills.
  • Ability to multitask, lead a team, and work under pressure.
  • Customer-oriented mindset with a proactive approach.
  • Working Location: Pusat Perdagangan One Puchong, Puchong
  • EPF, SOCSO, EIS, PCB
  • Annual Leave
  • Medical Leave
  • Medical Claim
  • Public Holiday closed (Refer to the company list)
  • Annual Increment (depends on performance)
  • Annual Performance Bonus
  • Career Enhancement (opportunities promote to CRM Senior or Manager)
  • 5 Working Days