
TOUR CONSULTANT (RESERVATION)
Salary undisclosed
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Within Earth Holidays is an expanding B2B tour operator that seeking attentive Tour Consultant to join our team. The successful candidate will be responsible for worldwide reservations and bookings. Task & responsibilities: • Managing and resolving online B2B bookings (FIT), addressing booking related inquiries promptly and in accordance with company policies • Coordinating and maintaining communication, mostly by email with agents and suppliers to ensure seamless operation of arrangements • Acting as a mediator between agents and suppliers, adeptly handling any issues that may arise during travel arrangement • Meet Service Level Agreement (SLA) guidelines for timely email responses • Addressing and resolving booking related issue and complaints effectively • Staying abreast of company procedures and processes to ensure compliance Qualification & experiences • Possess Diploma or higher • At least 2 – 3 years of experience preferably with B2B online reservation experiences • Proficiency in English, both written and verbal • Possess a problem-solving mindset to proactively address booking-related issues • Strong written and verbal communication skills for effective interaction with internal and external and internal stakeholders • Ability to collaborate effectively in a team environment • Attention to detail to ensure accuracy and thorough completion of tasks • 5-days work and 4-hours on alternate Saturday Interested candidates can apply by sending updated resume to [email protected]