
Application Support Consultant
RM 2,800 - RM 4,200 / month
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- Provide 1st and 2nd level support by identifying, resolving, and escalating issues to the next level of support to ensure service commitments are met and problems are resolved.
- Respond to user queries based on a known error database and provide timely solutions.
- Identify bugs, propose workarounds, and escalate critical issues to the relevant teams.
- Coordinate with various teams to raise support tickets, analyze root causes, and assist in the efficient resolution of production issues.
- Collaborate with infrastructure and development teams for application deployment to staging and production environments.
- Maintain detailed logs and records of all production issues for future tracking and reference.
- Liaise with customers via LiveChat (WhatsApp, Telegram) to provide information and assistance.
- Respond promptly to system problems and service commitments with a strong sense of urgency.
Greet customers professionally and ensure compliance with all customer requirements
- Minimum: Secondary School/SPM/"O" Level in any field
- Preferred: Diploma, Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, or a related field
- At least 1-2 years of working experience in a related field is preferred.
- Fresh graduates are welcome to apply.
- Proficient in basic computer operations (MS Word, Excel, Google Drive).
- Familiarity with group communication tools (WhatsApp, Telegram, etc.).
- Excellent written and spoken English and Mandarin (additional languages are a plus).
- Ability to work under minimal supervision.
- Strong analytical and troubleshooting skills.
- Willingness to work on a shift rotation basis, including public holidays and weekends
- EPF/SOCSO
- Annual Leave
- Near LRT and Monorail
- Shift Allowance
- Annual increment & bonus (Dependent on performance)
- Training will be provided
- 5 working days per week (Shift rotation to cover 24 hours, including public holidays and weekends)
- 8 Working hours per day
- 3 months (may be extended if necessary)
- Shift Allowance