
E-Commerce Customer Service Representative (English Speaker)
RM 3,000 - RM 4,000 / month
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Responsibilities:
- Provide exceptional eCommerce Customer Support in the form of voice, chat, and email.
- Be an ambassador of the Sport's brand by living and breathing the values.
- Proactive about pleasing your customers; obsessed with making sure needs are met.
- A natural multi-tasker who can remain unfazed by a fast-paced environment.
- Meticulous and vigilant, with a high level of attention to detail.
- A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation.
Requirements:
- Native /mother tongue speaker for the relevant market (Mandarin or Cantonese or English)
- High level of English
- Fearlessly independent with the ability to think on your feet, theres no finish line to what’s possible
- Exceptional customer service focus, high-energy, driven, articulate, and a friendly personality
- Excellent technical skills including Microsoft Office, Zendesk is a plus
- Resourceful and willing to take the initiative in a fast-paced environment
*This is a Hybrid workplace, 50% WFH and 50% in-office if required.
*This is Shift hours, starting from 4 am/5 am to 11 pm, schedule will be provided.
*Off 2 days in a week.
*Additional allowance including parking, attendance and adherence, quarterly KPI incentive and language allowance.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Early shift
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Performance bonus
Application Question(s):
- Are you willing to work in shifts?
Language:
- Cantonese (Preferred)
- Mandarin (Preferred)
- English (Preferred)