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E-Commerce Customer Service Representative (English Speaker)

RM 3,000 - RM 4,000 / month

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Responsibilities:

  • Provide exceptional eCommerce Customer Support in the form of voice, chat, and email.
  • Be an ambassador of the Sport's brand by living and breathing the values.
  • Proactive about pleasing your customers; obsessed with making sure needs are met.
  • A natural multi-tasker who can remain unfazed by a fast-paced environment.
  • Meticulous and vigilant, with a high level of attention to detail.
  • A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation.

Requirements:

  • Native /mother tongue speaker for the relevant market (Mandarin or Cantonese or English)
  • High level of English
  • Fearlessly independent with the ability to think on your feet, theres no finish line to what’s possible
  • Exceptional customer service focus, high-energy, driven, articulate, and a friendly personality
  • Excellent technical skills including Microsoft Office, Zendesk is a plus
  • Resourceful and willing to take the initiative in a fast-paced environment

*This is a Hybrid workplace, 50% WFH and 50% in-office if required.
*This is Shift hours, starting from 4 am/5 am to 11 pm, schedule will be provided.
*Off 2 days in a week.
*Additional allowance including parking, attendance and adherence, quarterly KPI incentive and language allowance.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Are you willing to work in shifts?

Language:

  • Cantonese (Preferred)
  • Mandarin (Preferred)
  • English (Preferred)