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Guest Relations Executive

RM 2,300 - RM 2,300 / month

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  • Welcome guests warmly upon arrival and ensure a smooth check-in process.
  • Act as the primary point of contact for guest inquiries, requests, and complaints.
  • Provide information about hotel facilities, services, and local attractions.
  • Coordinate with housekeeping, front desk, and other departments to meet guest needs.
  • Ensure VIP and returning guests receive personalized attention and special arrangements.
  • Handle guest complaints professionally and resolve issues promptly.
  • Collect guest feedback and provide recommendations for service improvements.
  • Assist guests with booking, room upgrades, and special requests.
  • Maintain accurate guest records and preferences in the system.
  • Process payments, invoices, and other administrative tasks as required.

Job Types: Full-time, Permanent

Pay: From RM2,300.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Langkawi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • Hospitality: 3 years (Required)

Language:

  • English (Required)

Work Location: In person