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Jobs or company...

Technical Support (Presales)

RM 5,000 - RM 7,500 / month
Checking job availability...
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A leading global systems integrator, we are committed to achieving service excellence through collaboration with partners and manufacturers. Our unique culture, driven by strong values and beliefs, sets us apart and fuels our mission to be the premier service provider for our customers.

We are seeking an enthusiastic, results-driven, and customer service-oriented technical support professional specializing in presales to join our Southeast Asia team. This role is responsible for providing technical presales support to the sales team while ensuring a high level of customer satisfaction through expert consultation and solution-driven engagement.

Responsibilities

  • Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
  • Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
  • Ensure all the system configuration and quotes are accurate for SEA region.
  • Provide technical training for SEA sales team and technical team.
  • Provide after sales technical support (project/CS) if any PM/engineer needs help.
  • Provide T&C support for SEA projects.
  • Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Prepare customer training materials and deliver professional customer training.
  • Attend internal training and improve skills.

Requirements

  • Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
  • Basic IT knowledge in security hardware, network and database.
  • Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
  • Candidates with technical presales background will be an advantage.
  • Good communication and coordination skills.
  • Client service oriented and quick learner.

Behaviors

  • Team player: Works well as part of a team
  • Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
  • Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
  • Detail-oriented: Excellent attention to detail to ensure tasks are completed well

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • This role requires familiarity with access control systems, CCTV, and alarm systems, along with basic IT knowledge in security hardware, networks, and databases. How many years of experience do you have with these technologies?
  • Do you have at least 3 years of experience in security, electronics, or small electronic project implementation?
  • Where are you based and how's your availability?

Work Location: In person