Customer Service Executive
RM 3,300 - RM 3,600 / month
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Company Description
Job Description
Qualifications
Additional Information
Harvey Norman is an established international retailer in Electronics, Computers, Furniture and Bedding with over 250 stores in 8 countries.
Job Description
MAIN DUTIES AND RESPONSIBILITIES
- Respond to inbound customer inquiries via phone, email, and chat, providing friendly and knowledgeable assistance
- Resolve customer issues and complaints promptly and professionally
- Provide detailed product information and make recommendations to customers
- Maintain accurate records and documentation of customer interactions
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Actively identify opportunities to improve customer satisfaction and service delivery
Qualifications
- 1-3 years of customer service experience, preferably in the retail industry.
- Experience handling international customers (non-Malaysian) is an advantage.
- Strong interpersonal and communication skills, with a high level of proficiency in English (both written and verbal).
- Excellent ability to construct grammatically correct, clear, and concise responses.
- Strong customer service orientation, with the ability to prioritize and address customer needs based on urgency.
- Proficient in Microsoft Office Suite and Google Workspace for effective workflow management.
- Familiarity with SAP and Freshdesk ticketing systems is a plus.
- Ability to multitask, act quickly, and maintain attention to detail.
- Willingness to work a rotating shift schedule, including weekends and public holidays (5 days a week, 2 off days).
Additional Information
Job Type: Full Time
Salary: RM3,300 - RM3,600