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Customer Service Executive

RM 3,300 - RM 3,600 / month

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Company Description


Harvey Norman is an established international retailer in Electronics, Computers, Furniture and Bedding with over 250 stores in 8 countries.


Job Description


MAIN DUTIES AND RESPONSIBILITIES

  • Respond to inbound customer inquiries via phone, email, and chat, providing friendly and knowledgeable assistance
  • Resolve customer issues and complaints promptly and professionally
  • Provide detailed product information and make recommendations to customers
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Actively identify opportunities to improve customer satisfaction and service delivery

Qualifications
  • 1-3 years of customer service experience, preferably in the retail industry.
  • Experience handling international customers (non-Malaysian) is an advantage.
  • Strong interpersonal and communication skills, with a high level of proficiency in English (both written and verbal).
  • Excellent ability to construct grammatically correct, clear, and concise responses.
  • Strong customer service orientation, with the ability to prioritize and address customer needs based on urgency.
  • Proficient in Microsoft Office Suite and Google Workspace for effective workflow management.
  • Familiarity with SAP and Freshdesk ticketing systems is a plus.
  • Ability to multitask, act quickly, and maintain attention to detail.
  • Willingness to work a rotating shift schedule, including weekends and public holidays (5 days a week, 2 off days).

Additional Information


Job Type: Full Time

Salary: RM3,300 - RM3,600