Customer Service Representative
As a Customer Service Agent, you will be the first point of contact for our online customers, providing outstanding assistance to enhance their shopping experience. Your role will involve handling inquiries, resolving issues, and embodying the brand’s values in every interaction.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via email and live chat
promptly and professionally.
- Order Management: Assist with order placement, tracking, cancellations, and returns, ensuring a smooth process.
- Product Knowledge: Develop a deep understanding of the brand's collections, styles, and materials to provide informed recommendations and solutions.
- Problem Solving: Address and resolve customer complaints effectively, aiming for first-contact resolution while maintaining a high level of satisfaction.
- Brand Representation: Uphold the brand's tone, voice, and values in all communications, ensuring a premium experience.
- Technical Assistance: Guide customers through website navigation and troubleshoot technical issues related to their online shopping experience.
- Feedback Management: Record customer feedback and collaborate with internal teams to suggest improvements to processes and products.
- Upselling and Cross-Selling: Identify opportunities to promote related products or services tailored to customer needs.
Requirements
- Experience: Minimum 1-2 years in a customer service role, preferably in fashion,
luxury, or e-commerce.
Skills:
o Written English and Mandarin skills are required.
o Exceptional communication skills (written and verbal).
o Strong problem-solving abilities and attention to detail.
o Proficiency in using customer support tools (e.g., Udesk)
o Cantonese is a plus.
Qualities:
o Passionate about fashion and customer service.
o Empathetic, patient, and confident under pressure.
o Team player with a proactive attitude.
Job Type: Full-time
Pay: RM3,500.00 - RM4,000.00 per month
Schedule:
- Day shift
Application Question(s):
- How much is your expected salary?
Experience:
- Customer service: 2 years (Required)
Language:
- Mandarin (Required)
Work Location: In person
Expected Start Date: 04/23/2025