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Email and live chat Customer Service (English & Mandarin speaker)

RM 3,200 - RM 4,000 / month

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Job Portal Client - Customer Success Specialist (English & Mandarin speaking)

*Location: PJ - Block D, Kompleks Kelana Centre Point (KCP)

*Support method: Non- Voice customer service - Live Chat/ Email support

* Operations hour: Mon-Fri 9am-6pm.

5 working days in a week (Shift allowance provided)

* Start date: 7th April

* Salary: Basic salary up to RM 3,600 + langauge allowance RM 300

*Job Details:

- Resolve account and login issues.

- Troubleshoot technical problems.

- Handle complaints and policy violations.

- Assist with subscription and billing inquiries.

- Guide users on profile optimization and feature use.

Job Type: Full-time

Pay: RM3,200.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected basic salary
  • When is your earliest commencement date?

Education:

  • STM/STPM (Required)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person

Expected Start Date: 04/18/2025