Manager I - Medical IT

RESPONSIBILITIES

• To be responsible for development and implementation of growth strategies for Medical IT products
• To identify product gaps and opportunity based on understanding of market trends / requirements
• Assess and evaluate potential medical IT products including software, hardware, and medical devices to ensure they meet the needs of the market and comply with regulatory requirements.
• To effectively manage and build principal relationship
• To regularly benchmark multiple needs as well as team service offerings against major competition, and proactively implement strategic plans
• Work closely with team members to review needs, identify threats, and communicate corrective or preventive strategies accordingly
• To constantly review market trends and client feedback to anticipate future market needs
• Work with team in product positioning, benchmarking against major brand competitor
• Collaborate with implementation teams, healthcare professionals, and vendors to plan and execute the implementation of medical IT products, ensuring seamless integration with existing systems and workflows.
• Investigate and resolve technical issues related to medical IT products, working closely with vendors and IT teams to ensure timely resolution and minimize downtime.
• Launch products with principals and FSS team leaders effectively to target relevant market segment and control for success
• Stay abreast of competition, monitor market trends consistently, client feedback, plan, implement and adopt appropriate strategies
• To attend training when so required and to train the FSS team and product team in the assigned specialty care area after principal training
• To organise, manage and follow through on any seminars and exhibitions assigned to by the company
• Work with FSS team leader to develop product sales strategies
• Gather product market data by calling on customers with field staff and evaluating sales call results
• Roll out promotional activities plan, conduct product presentations, assist and support in-services and develop training programs for selected agency products as well as product evaluation trials and survey feedback for new product developments to principals
• Build relationships with key opinion leaders and network with key stakeholders in their respective care areas
• Manage and monitor demo units’ order and utilisation
• Manage, escalate and resolve products and field issues with principals
• Update and support FSS team for product changes throughout product life cycle
• Ensure sales team is equipped with the necessary technical expertise to enable them to sell the product and has access to printed and electronic promotional materials, product training, and relevant clinical papers
• Present product progress to superior
• Active management of product lifecycle through gathering and prioritising product and customer requirements, defining the product vision to ensure revenue and customer satisfaction goals are met

Qualification

• Bachelor's degree in Computer Science, Information Technology, Biomedical Engineering, or a related field.
• Five years or above of relevant experience in a similar role
• Ability to develop effective competitive strategies
• Good experience and knowledge in medical solutions in Healthcare Industry
• Proficient in MS PowerPoint and Excel