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E-commerce Customer Service Associate

RM 3,000 - RM 3,500 / month

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  • Managing Clients own webstore or stores on e-commerce channels
  • Assisting customers by responding to their email and/or chat inquiries.
  • Offering information about the products and services provided by the company.
  • Resolving customer complaints or issues in a professional and timely manner.
  • Processing customer orders and returns.
  • Updating customer accounts with relevant information.
  • Making sure products are always ready-to-sell and well presented to the customer to maximize sales volume
  • Coordinating with internal (warehouse, production) as well as external (brands, e-commerce channels) parties.
  • Provide good customer service for client e-commerce store, using a proactive service approach, ensuring delivery of world satisfaction and retention.
  • Required to prepare weekly, monthly sales report and etc.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month