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Admin cum CRE (Proton e.MAS)

RM 1,800 - RM 3,500 / month

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Job Description:

  • Conduct reminders through SMS and phone calls to ensure consistent intakes and coordinate customer appointment bookings for efficient operations.
  • Manage customer satisfaction by conducting post-service follow-ups, addressing concerns (Voice of Customer), and ensuring timely reporting to Management for improvement activities.
  • Ensure all customers' voice is promptly reported to the Management.
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
  • Maintain updated customer databases, ensure compliance with data utilization policies, and liaise with internal staff.
  • Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
  • Provide sales administration support, manage sales documents, reports, and ensure smooth daily operations including vehicle registration and file closing.
  • Responsible for issuing all documentations related to Vehicle Registration matters.
  • Closing of files and ensure all documents are in order.
  • Assist the Sales Team in achieving monthly sales targets, prioritize workloads, and identify areas for improvement to ensure operational efficiency.
  • Perform any other duties as may be specified by the Company from time to time.

Requirement:
1. Candidate must possess at least a SPM/Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in any field.

2. Candidate with knowledge of automotive industry will be an added advantage.

3. Required language(s): English, Bahasa Malaysia, Mandarin is an added advantage.

4. At least 2 years(s) of working experience in the related field is required for this position.

5. Fresh graduates are encouraged to apply.

6. Good communication and interpersonal skills and ability to work independently as well as in a team environment.

7. Able to work under pressure and independently, plan, coordinate, execute and propose effective daily task with all departments.

8. Responsible, meticulous and possess good working attitude.

9. Sufficient analytical skill to resolve problems.

Benefits:
a) Annual Bonus
b) Increment
c) Medical Benefits

Location:
Proton e.Mas- Able Mobility Sdn. Bhd.
Lot 4523(D), Batu ½, Jln Cheras, Taman Sri Bahtera, 56100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

  • Additional leave

Schedule:

  • Fixed shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Do you have experience in automotive industry?
  • What is your current & expected salary?

Experience:

  • Administrative: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location: In person