Finance Supervisor - Accounts Receivable
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.
About Four Seasons Hotel Kuala Lumpur
Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.
About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 55 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
FINANCE SUPERVISOR - ACCOUNTS RECEIVABLE
Finance Supervisor - Accounts Receivable accurately processes and posts all charges and payments to City Ledger accounts daily and assists the Assistant Director of Finance in controlling and monitoring prompt billing and collection of all accounts receivable items in order to maintain the lowest possible level of outstanding accounts at all times, i.e. maintaining proper credit procedures within the hotel in accordance to both local and Four Seasons Hotels Limited policies and procedures.
KEY ELEMENTS:
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks and be willing to accept assignments on as need basis, in order to promote teamwork.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must have a commitment to follow all local and corporate policies and procedures as they relate to Accounts Receivable.
Must work in a safe, prudent and organized manner.
MAIN RESPONSIBILITIES/TASKS:
Process and post all charges and payments to City Ledger Accounts daily.
Ensure prompt and accurate billing for all accounts and timely collection follow-up.
Print, prepare and mail statements for outstanding City Ledger accounts at least twice per week.
Assist the Assistant Director of Finance to investigate fully all requests for billing and function as final authority over credit approval.
Review with the Assistant Director of Finance all accounts which are over 30 days and implement collection procedures for all such accounts in accordance with established corporate guidelines.
Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments, if necessary, on a timely basis.
Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
Prepare and maintain filing records for all outstanding accounts.
File those records deemed necessary to save.
Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.
Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager.
Create AR accounts based on the Daily Event list on a daily basis.
Ensure that all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
Perform/attend:
a) Credit references/credit checks
b) Collection of outstanding accounts
c) Attend pre & post conference meetings with meeting planners.
d) Attend and record minutes at credit meetings
e) Attend any Sales/Event Meetings where requiredPrepare month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards, and journals for posting into the back-office system.
Recommend improvements in the operation of Accounts Receivable/Credit to the Assistant Director of Finance.
Attend other departmental meetings as necessary to convey Credit/Receivable policies and procedures to the staff of those departments.
Communicate promptly with the Assistant Director of Finance on any discrepancies in billing payments and other potential problems.
Conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels.
Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance to include a participative role in Operating Equipment inventory taking.
Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.
Visa sponsorship is not available for the role. Only successful candidates will be contacted.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done