Customer Sales Assistant (Cheras)

*Documentation & Record Keeping* - Maintain accurate records of customer interactions, warranties, service requests, and repairs. - Process and file warranty claims, returns, and refund requests. - Ensure compliance with company policies and legal regulations. *Coordination & Scheduling* - Schedule service appointments, technician visits, or follow-ups. - Liaise between customers, field service teams, and technical support. - Track service orders and ensure timely completion. *Inventory & Spare Parts Management* - Monitor stock levels of spare parts and reorder as needed. - Maintain a database of parts used in repairs and replacements. *Customer Communication Support* - Generate service reports, confirmation emails, and follow-up messages. - Assist customer service teams with backend processes - Handle administrative aspects of customer complaints or escalations. *Billing & Invoicing Support* - Verify service charges, warranty coverage, and out-of-pocket costs. - Process invoices for repairs, installations, or extended services. - Work with the finance department on payment reconciliations. *Data Analysis & Reporting* - Track key metrics (e.g., service turnaround time, repeat complaints). - Prepare reports for management on after-sales performance. - Identify tends (e.g., frequent product issues) for quality improvement. *Process Improvement* - Suggest improvements to streamline after-sales workflows. - Update internal documentation (e.g., service manuals, warranty terms). *Skills & Qualifications* -High school Diploma or equivalent. -Proven experience in Sales support for 2-3 years. -Possesses a professional and cheerful attitude. – Managing multiple tasks, deadlines, and records. – Accurate data entry and documentation. – Written (emails, reports) and verbal (coordinating with teams). – Caction systems, ERP software, MS Office (Excel for tracking). – Warranties, returns, service logistics.