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Customer Service Representative

  • Full Time, onsite
  • Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd
  • Johor Bahru, Malaysia
RM 4,000 - RM 4,999 / month

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Responsibilities: Attending all inbound calls and chats from customers. Respond to customers and inquiries by answering product and service questions. Provide accurate information on products and services to the customer Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility Ensure communication with customers and clients with clear and relevant information Manage customers or client’s feedback and complaints in a professional manner Perform post-case administration for future reference Qualifications: Minimum of Diploma holder with at least two (2) years of working experience in Call Centre/ Customer Service Able to work on Rotational Shifts, Weekends, and Public Holidays. Have excellent communication in English Enjoy people engagement and providing good advice and patience in dealing with complex problems Good interpersonal and communication skills Possess a pleasant and cheerful disposition Mandarin speaking is an advantage to communicate with mandarin speaking clients