Team Manager - Customer Query

• To maintain and execute Query strategies in line with set standards and policies • To guarantee timely and effective execution of internal control framework and COE • To actively manage cross functional dependencies • To actively drive Query reduction working closely with countries, regions, and global tower • To review daily progression to Query targets; adjusts and yields the needs • To guide supervisor and subject matter expert; propose, implement, and maintain continuous improvement log in the field of Order-to-Cash • To manage service line agreements with Country • To exercise good management judgment in the execution of job responsibilities (i.e. cost center management) • To lead continuous improvement including global and local automate project to improve productivity and efficiency • To plan and execute the improvement plan of productivity and efficiency. • To grow and coach team to grow next level. • To find the opportunity of team's growth in the area various skills improvement Internal Stakeholders • OTC team in SSC, Country, Region and Global Tower. Regional and Country Sales Managers, Operation Managers, Customer Service Managers, Regional and Country IT Managers / BPOs • To integrate service orientation in all areas of work • To act as a point of escalation to business partner and end-customers • To manage dependencies across the entire OTC chain"