Epicareer Might not Working Properly
Learn More

Customer Relations Officer

RM 2,000 - RM 3,000 / month

Checking job availability...

Original
Simplified
  • Handle and resolve customer feedbacks over counter
  • Obtain and evaluate all relevant information to handle service inquiries
  • Document the details of inquiries, comments and complaints and record actions taken & follow up with Workshop/Estimator teams
  • Manage customer dispute and complicated/escalated cases
  • To liaise with the workshop departments in ensuring that customers' needs are met; on-time delivery, customer treatment
  • To provide initiative to ensure smooth and efficient operation
  • To ensure overall customer satisfaction with after-sales service
  • Engage and provide advice/resolution to customer
  • Handle repeated calls
  • Minimum SPM qualification or Diploma
  • At least 3 years of customer service experience with luxury/high-end goods is preferred
  • Fresh graduate is welcome to apply
  • Able to speak Mandarin and Cantonese will be an added advantage
  • Excellent telephone etiquette with passion in customer service
  • Team player with strong interpersonal & problem-solving skills
  • Computer literate in MS applications
  • Well groom and presentable
  • EPF/SOCSO
  • Annual Leave
  • Medical Leave
  • Additional Employees Provident Fund
  • Additional year-end holiday leave (in addition to annual leave entitlement)
  • Health insurance coverage for you and your family
  • Medical and dental coverage
  • Annual bonus
  • Performance bonus
  • Overtime pays
  • Company trip
  • Monthly employee treats to foster team spirit and camaraderie
  • Training provided
  • Staff meal
  • Staff discount
  • 5 Working days