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Helpdesk Officer

RM 2,000 - RM 2,499 / month

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1. Manage inbound calls and reply email to attend customer’s request, inquiries and feedback. 2. Respond and resolve customer’s problems 3. Ensure feedback and unresolved cases are channeled to respective department for case resolution. 4. Build a good relationship with customers to provide excellent service. 5. To complete any ad-hoc tasks given from time to time.